TREATING CUSTOMERS FAIRLY

Mitto Markets is a trading name of Kapwealth Limited, incorporated in England and Wales (08091367) is authorised and regulated by the Financial Conduct Authority (FRN 590782) C/O Jellyfish Ltd, Kapwealth, 28th Floor, The Shard, 32 London Bridge Street, London, SE1 9SG.


Mitto Markets is proud of its strong client focus. Mitto Markets is committed to ensuring you receive a robust, reliable, user-friendly and high-quality service. As a part of our overall approach we support the Financial Conduct Authority’s (FCA) statutory consumer protection objective - ‘Treating Customers Fairly’.

We fully recognise that both you and Mitto Markets will benefit significantly if your best interests are realised and we consistently treat you fairly in our dealings with you. As such, we endeavour to meet your expectations of high-quality service in the following ways:

  • Ensure that you are made aware of the inherent risks of transacting in FX and CFDs or any products that involve leverage.

  • Ensure that the trading services we offer are aligned to your trading knowledge and experience.

  • Provide you with clear information about the products and services we offer, including any fees and commissions and keep you informed at all times.

  • Ensure all our financial promotions are comprehensive, clear, fair and not misleading.

  • Ensure our products perform and operate in a manner that you would expect them to.

  • Ensure that any conflicts of interest are disclosed and managed fairly.

  • Encourage you to ask if there is anything that you do not understand about the Company, our products and services.

  • We will respond in a timely manner to your questions and queries and promptly address any issues or concerns.

  • We will provide you with access to a formal complaints procedure and escalate as appropriate to meet our obligations to you.

Ways that Our Clients can Help Us Help Them

In order for Mitto Markets to provide you with the highest possible standards of service, we would kindly ask you to inform us of:

  • Any changes to your work and/or home address and/or contact details.

  • If there are any areas of the service and products that we provide that you do not understand or require clarification.

  • If there is anything that we can improve in relation to the Mitto Markets services to you as the client.

  • We have a range of policies and procedures that govern our interaction and services with you (they are updated from time to time);

    • Treating Customers Fairly

    • Privacy Policy

    • Cookie Policy

    • Anti-Money Laundering

    • Risk Disclosure

    • Order Execution Policy

    • Complaints Procedure

    • GDPR Process and Compliance

    • Terms of Business